SHIPPING/FAQ

When do orders usually get shipped and how much is shipping?

    • Our shipping is calculated from item weight + location it's shipping to. We work directly with USPS so if you think pricing may be off please contact your local post office to verify pricing.
    • Orders placed take 24 HOURS to process payment.
    • We are a VERY small business and Kimmy runs the shop alone as well as crafts your lovely pieces, give us 1-4 weeks to ship or give you an update before contacting us. Handmade items are made with extra love and care and are NOT mass produced. We appreciate your support and patience.

Do you accept returns or exchanges?

  • We DO NOT accept exchanges or returns.
  • Send us an email at hello@demure.world to discuss any concerns about your purchase. 

OH NO! I put in the wrong address while checking out, what do I do??

Contact us IMMEDIATELY with your order # and your correct mailing address. In the title of the email please include something along the lines of "FIX ADDRESS."

Want to cancel your order?

  • CANCELLATIONS MUST BE MADE WITHIN 12 HOURS.
  • Email us at hello@demure.world

International shipping and customs details. Orders shipped outside of the U.S are subject to custom fees and/or other expenses related to importing products from the U.S into a different country.

    •  Demure will not be able to add these fees to your order before checkout nor will we be able to cover fees upon entry into country.  That being said, make sure to check with your local customs office about pricing before purchasing.
    • If your item is returned to us we will issue a refund for item but shipping fees are final and non-refundable.

    • IF ITEM IS STUCK IN CUSTOMS WE WILL NOT BE HELD ACCOUNTABLE FOR ANY OF THE FEES OR COMMUNICATIONS. YOU MUST CONTACT THEM YOURSELF.
    • IMPORTANT INFO: 

    • BY PURCHASING FROM DEMURE, YOU ARE AGREEING TO ALL TERMS & POLICIES. YOU ARE AGREEING THAT YOU HAVE READ ITEM DESCRIPTIONS AND SHIPPING DETAILS. 
    • WE ARE ONLY OPEN MON-FRI 8-6pm. NOT IN SERVICE ON THE WEEKENDS.
    • SHIPMENTS MADE ON WEEKENDS WILL BE SHIPPED FOLLOWING WEEK.
    • THIS SHOP IS MADE TO ORDER WHICH MEANS PIECES ARE MADE AND NOT MASS PRODUCED OR STOCKED FOR IMMEDIATE SHIPMENT!!